Telus is not that great. I have also been a customer since the clearnet days. Reception is fair only. They convinced me it would be so much better with a newer tri-mode phone, so I signed a contract in order to get one at a decent price, but it hasn't made much difference. I can be 5 minutes away from my shop and get no service! Also, everything that used to be standard in the Clearnet days now costs extra. I can't change my plan at all, because I would lose a lot of benefits.....free voice mail, billing by the second, free call display, whatever else....they charge extra for everything now....