I think this confirms what I said earlier about the dealerships being franchises, and the franchise owner has a LOT more say in the outcome than the manufacturer of the car.

If the manufacturer stonewalls the dealership, there is not much can be done, but if the dealership won't even TRY to work on your behalf, it is the WRONG dealership!

I wish I had known this 25 years ago when I had all my problems with Ford. I never tried another dealership, ended up just trading in the POS.