That is the program that was talked about in this thread a couple pages ago...

Thanks Andrew. I guess they were losing too many cases

Yeah, unfortunately. It doesn't look good for third party intervention. As stated mostly above, your best bet is to take it to a dealer that wants to have repeat customers and perform the remaining service intervals... much like getting a second opinion.

You might also want to check with the Ontario Ministry of Consumer Services: http://www.sse.gov.on.ca/mcs/en/Pages/Motor_Vehicles_Car_Repairs_Warranty.aspx

It wouldn't hurt to give the ministry a call.

edit: another place to try: http://www.omvic.on.ca/ Which enforces the Motor Vehicle Dealers Act. Their tag line is 'call us if you feel you have been treated unfairly by a dealer'.

Try those two options for some advice on how to proceed. From the sounds of it, you are dealing with a dealer stonewall as opposed to the manufacturer from doing anything. Further, if you the over-rev is true, and that would deny you warranty, then according to the Ministry's pages, that could be considered a 'key item' and you have 90 days to cancel a contract if a 'key item' was not disclosed to you at time of sale. I'm not sure how long ago you bought this, but I don't think it has been 3 months...if you can't get anywhere with the Mitsu dealer, you might be able to return it to the used dealer for a full refund.

cancellation letter: http://www.omvic.on.ca/services/consumers/cancel_agreement.htm If you knew the timing chain was stretched, you wouldn't have bought it...not at that price anyways.

Bringing my 08 MR in for an ACD/AYC pump replacement tomorrow, wish me luck!

What a different a 15 minute drive makes!! So i went into Dixie Mitsubishi and talked to Evan the Sr Service advisor.

I explained to him that i purchased my car 2 months ago and that my timing chain appears to have stretched. I then went on to say that unfortunately i do not have any service records as i bought the car used. He said that its tough without records but i would need to bring the car in. He would try to leverage the 3rd party warranty if he needed to.

I then went on to ask him about any mods. I told him that my car had an exhaust and Erin mills said that it had void my warranty. He told me that was not the case and some dealerships are extreme regarding that. He said i could even install an intake if i want. He has serviced lots of cars with bolt ons. Now with that being said if you are having an issue and you pull in with a cold air intake he will advise you to take the part off and put on the oem part and see if you still experience the same issue. If so then he will fix it. If the part is totally unrelated like your transmission is giving you trouble he will not point to your intake.

He told me that exhaust or cat have nothing to do with a timing chain so that wouldnt even be reported to Mitsu head office.

Well while we were there he went to check my vin to see if i had any outstanding recalls. When he pulled up my vin there was a big flag alert that came up. It was posted by Erin Mills Mitsu and stated that i had no cat and that i had an aftermarket intake installed. WTF? I had a highflow cat and I had the OEM intake on. Not sure why they are going out of their way to stick it to me but I will be sure to NEVER as much as buy parts from Erin Mills and hope that some of you can learn from my experience there and do the same.

I also called Markham mitsu and told them I have an ultimate racing exhaust and cat and Erin mills denied me. They told me they have a UR exhaust hanging on the wall to show customers options but they no longer sell them.

So the lesson here is make sure you pick a dealer that will not stand off right from the get go. For all you lightly modded cars out there now you know NEVER take your car to Erin Mills. Drive 10 mins north, hit the 401 and go east to Dixie Mitsu.

Glad to hear you got things all sorted out!

Nice to see some guys are still doing their work right!

I think this confirms what I said earlier about the dealerships being franchises, and the franchise owner has a LOT more say in the outcome than the manufacturer of the car.

If the manufacturer stonewalls the dealership, there is not much can be done, but if the dealership won't even TRY to work on your behalf, it is the WRONG dealership!

I wish I had known this 25 years ago when I had all my problems with Ford. I never tried another dealership, ended up just trading in the POS.

Well i still have a huge obsticle with not having service records but he was at least a little more helpful. Said that he could also try to do the job and put it through the 3rd party which was nice. I purchased the car with no service records so how could that be a reason to deny as NO used car ever comes with service records. It is not a requirement. I suggested they open the motor and if it shows signs of neglect then i would just pay.

Either way he at least indicated that he would try to help which is more then the other dealer was willing to do. 2 points Dixie! I will give you your free plug, lol.

I am waiting to hear back from Markham but to be honest it is too far for me. I would prefer Mississauga if they are willing to help. I am really pissed that they flagged me so i will do my best to give them some bad publicity.

To be honest though this is going to be my last Mitsu. I think its time to grow up and get a BMW.

I'm pretty sure that legally you can't get records from a car from a dealership. I am not allowed to give any information to a client other than was it serviced here are recalls up to date.
Records contain others private Personal information this goes into the privacy protection act. So a dealership can't expect a person to have them.
I'm glad that things worked out and I hope that you can pass along the experience to everyone you know. Send the owner of that store a link to your Facebook page with the horrible review of them, links to or screen shot of people reading about their sh!t service. It's not like you can only tell ten people these days when your pissed off. It's more like 10,000

How do you transfer the factory 10yr warranty? There must be a procedure if it is transferable.

If you don't actually qualify for the factory warranty I think the 3rd party extended warranty you bought should apply. Not to say dealing with them is any easier than the dealership, but it's worth a shot calling them directly. I think you submit the receipt to them anyways, you can have the work done anywhere. Check the paperwork you signed.

the 10 year is NOT transferable. I really didnt mind the Dixie dealership so I will look into it a little more. I am just waiting to hear back from Markham. I also have to try to get my flags removed first

my car has been down and out for almost a week so i really ahve to get the ball rolling here!

What is the Mitsu dealership required to do? It sounds like your warranty is only with the 3rd party that the used car dealership sold you. I'd take it up with them. Or am I missing something?

Tim, I realize you're having bad luck with Mitsubishis as of late, so I'll gladly take the X off your hands!

Glad you made some progress with a new dealership. Don't be afraid to ask questions when you're there. You can never be too informed when it comes to this kind of thing, especially when there are so many loopholes for dealerships to jump through and hide behind.

I'm really glad that Dixie is taking care of you Tim. I'm a huge Mitsu fan and was not going to enjoy the massive loss in respect for them if this repair ended up landing completely on you!

I'm definitely going to be spreading the word that Erin Mills Mitsu can pound sand.

Tim, everybody and their brother has a bimmer or a mercedes in the gta. Think outside the box... you could get an '03 Lotus Espirit TT for less than you paid for that Evo. Just sayin

But I hope everything works out for you in the meantime

Awesome! Shoot I should've mentioned I saw a bunch of EVOs in the service area at Dixie Mitsu when I went in to buy some bolts once.

They looked very "used" to working on EVOs and very friendly to the DSM community.

Oops.

German technology is their revenge for losing the war. Stay away

Chill out, fix the damn evo, and be happy with mitsu again every car manufacturer has its quarks. Mitsu likes to make motors with crank walk and stretchy timing chains The rest of a mitsu is pretty solid though no?

Don't forget leaky transfer cases.

The mitsu power train is transferable up to 100k. The 3rd party told me that i have to go to Mitsu for that. Had this happened in another 12k I would have been fine! FML

well i am not out of the woods yet. Keep in mind the stealership could just be giving me lip service at this point. Once i get the car in it could be a whole other story when its time to pay. It coudl be well i did my best but unfortunately....

so the other dealership cant do anything?

What he said is that i can bring it there and they can "inspect" it for 3 hours labour. If it is deemed to be a failed chain and there is no signs of neglect then he does not see why it should not go through as he has done over 5 of these recently and never had a problem. If it is then covered by warranty OR i choose to pay for the repair myself then the charge is waived which is completely fair. At the end of the day i need to have it fixed regardless. I have been a week without my car already. He also stated that i could have my car back as early as Friday if i get it to him today.

Lets hope he is a man of his word He will get some free advertising on here if he does.

Wow man that sucks but if the powertrain warranty is transferable, how can they expect you to have the service records? I just have the feeling there is some form to fill out with Mitsu that maybe the used car dealership didn't take care of when buying the car, or maybe the warranty was actually void due to missing service records before you bought it. Not to defend the stealership or anything, they obviously are assholes, just thinking the whole process through.

If you end up with a Mitsu bill, make sure you get them to mark down 100,500 KM!

i informed them its impossible to get records. For starters we have a few privacy laws here that prohibit me from using my buyers package to look up the previous owner and calling him up to demand records. Also even if he did take it somewhere for service there is private information on the receipts that including name and address so no dealer or service station in the country would be able to provide that to me even if he did oil changes every 20 mins. So its a bit of a cop out. Now with that being said in the defence of the dealership i am sure they see MANY warranty items come through that are just pure gross neglect on the part of the owner. Now with that being said take the time to inspect the car and show me how that cause the fault and i will gladly pay! I get buyer beware when buying used but thats why i bought the extended warranty. To protect myself against that

Mitsu and the dealership need service records to cover their ass. You are bringing them an unknown vehicle, who knows what the last owner did to it.

Both the Dealer and Mitsu are in the game to make money not give it away. Of course you will always find a dealer who is more leniant towards do warranty work. Mostly because they are in better standings with the Manu. There are alot of bad dealers out there who claim B.S warranty.

You should really be blaming the used car dealer that sold you the car with no service records or history. sh!t even Carfacts gives you that. As long it was reported them. As for privacy laws as long there is no personal information on the sheet only the record of the VIN you can get any info you want.


Hopefully Mistu fixes for you then at least your not out of pocket for that bill.

Well looks like im still Fawked Dixie Mitsu said they opened it up and the chain failed from lack of maintenance! They claim the oil is all gunky and not been changed in forever! FML!

Now here is my question to you brilliant people....i bought this car on Feb 15th so less then 2 months ago. When i bought the car he came certified. Do they check the oil during a certification? The owner claims he just changed the oil when he sold me the car so i find this VERY hard to believe...

Aww man, sounds like a sorry excuse to not cover it under warranty in my opinion.

WTF.

"certification" usually refers to the Ontario safety check. That would not include a check of the oil. I THINK a car can even pass "safety" if it is not running.

I would try to get the mitsu dealer to give you a letter IN WRITING saying that the chain failed due to poor mainenance, and that they are convinced that the oil had not been changed in a very long time. Then take THAT letter back to the dealer that sold you the car and claimed the oil had just been changed, see if he will do anything for you.

I am guessing you are going to have to take him to small claims court.

I think there is some sort of "governing body" for used car dealers...maybe they can help?

Try: http://www.omvic.on.ca/ Which enforces the Motor Vehicle Dealers Act. Their tag line is 'call us if you feel you have been treated unfairly by a dealer'. In this case, the used dealer.

Since it was neglect and that would deny you warranty, then according to the Ministry's pages, that could be considered a 'key item' and you have 90 days to cancel a contract if a 'key item' was not disclosed to you at time of sale. If you knew the vehicle was neglected in such a way as Dixie described, you would not have purchased the vehicle.

cancellation letter: http://www.omvic.on.ca/services/consumers/cancel_agreement.htm

In cancelling the contract, you might be out what you had to pay to Dixie to inspect the vehicle, but get them to give you the findings in a report, that states the neglect was onset before when you purchased the vehicle, as evidence for cancelling the contract. All in all, you'll have driven an Evo for 2 months for the cost of gas and 3hrs labour.

True, at least for Saskatchewan, as long as passes the regs, it doesn't matter how 'well' it runs.

The link above should be able to help in this case. A motor failing because of neglect is a pretty 'key item' in probably everybody's opinion.

Doesn't hurt to call.

Well what an unfortunate turn of events. I went to the dealership to see my car and he had the valve cover off. There is NO way this oil was changed when i bought the car. It was black as mud! I wasnt 100% confinced yet so i had him drain the oil for me. I took a water bottle full for anyone that cares to see but it was really bad. So i guess buyer beware. Those are the risks when buying a used car. Looks like I am on the hook for about $1500

The oil







I slipped almost 3 teeth


The Dixie dealership were honest with me and straight up so i have not left with a bad taste in my mouth. Erin Mills on the other hand are complete douche bags and i would never as much as an Oil filter from them.

They lied to me on 3 seperate occasions and did nothing but make me feel like i did something wrong from the time i walked in the door. It this post can save one member from being screwed over by them then its $1500 well spent.

Damn. Make sure you try to leverage the 3rd party warranty. It'd be pretty stupid to buy the warranty, not even get to your first oil change and have a problem, then be denied the claim. They can't say you didn't maintain it, it hasn't been long enough! Get that KM fixed up on the invoice! Or at least if Mitsu won't do that for you, hammer that 3rd party call centre. They can be a bitch to deal with but if you push enough you should get somewhere.

I am not giving up. I am going after them to see if they will help.

Autopark superstore have been great through this whole process and are calling on my behalf. I bought the car privately but they were kind enough to get the financing for me so I hold no fault on their part. They treated the car as a direct in and out trade in with no markup. I have had numerous conversatins with Jordan in the service center and he even called Erin mills Mitsu to call them out on their blatant lies to me. One being that i blew the motor by over reving and they told me they had the engine code that says so.

Well Autopark (Formally Burlinton Mits) informed that code was not introduced untill 2010 models.

SO the fight still continues. Mods or maintenace aside i bought the car with an extended warranty. If you can not fix it under warranty then simply give me back my money for the warranty and i will pay cash.

This thread sucks. I've never met you Tim, I feel horrible for what your going through

Thanks jason. You have no idea how much this sucks. I got tired of throwing good money over bad so my wife made me get rid of my Eclipse as we needed a more reliable car. We just had a baby so I couldnt just keep spending money on a hobby car so i went out and bout myself a new(ish) Evo. It cost me almost $30k out the door after taxes and all. Now to have to install a timing chain only 2 months after buying the car is a complete kick in the ba!!s!

I need someone to buy my motor to help me pay for this repair, lol.

You mentioned early you bought it from a used car dealership...now you mention it was a private deal...which one is it?

Was his name Antoine?

Hahahaha...seems you know him too