Ok so here is my rant.

I bought a 2008 Mitsubishi Evolution with 81,000 back in February. I paid about $3,000 to get the extended warranty with One care I believe.
I have since installed just a basic intake and exhaust/High flow cat. I was driving it a few nights ago and the check engine light came on. I used my code reader and got the following codes:

p0016 Power train
crank-cam position correlation

p0011 powertrain
"A" canshaft position -timing over advanced or system performance

I checked online and it all points to the timing chain stretching. This is apparently a know issue with the Newer Lancer/Evos. I took the car back to where I bought the car. They told me that the aftermarket warranty would not apply because the power train warrant still applies as I am under 100k.

The place I bought the car suggested I took off my mods before going to the dealer so I went home and took off the intake. I still had the oem exhaust but noticed that it was cut off so figured it was more drama then it was worth to remove so I decided to take my chances.

I went to the Erin Mills Mitsubishi and dropped my car off. I ran into one of the mechanics on my way in and showed him the codes. He suggested it sounded like it is the timing chain but they had to check.

So they called me an hour later and said that they checked the codes and that the timing chain was stretched. Then he went on to say that one of the codes also indicated that the car was over reved so they will not honor the warranty. WTF?? So I went on to say that I checked the code and proceeded to read them off to them. I then asked then which of those 2 codes indicated that I had over reved the car. He then back pedaled and said that he didn’t say that. But that the chain would only fail for 2 reasons. Abuse or neglect. I debated back and forth thinking that I was making a strong case for myself. He said that he would look into it and get back to me. He then called about an hour later. He said that he can see iinstalled a high flow cat so I have now void my warranty!! You cannot modify your car in any way! So he basically said come pick up your car or pay me $1200. So I said go faek yourself and got my car.
What are my next steps? Can I call the better business bureau? Head office? Or am i just screwed? Seems like such an easy cop out to say that i have a cat so they wont fix me?

I have heard the same from lot's of people. Any modification to the car will void the warranty. I would say the only thing you could do is put the old exhaust back on and try again and see if that works. Other then that I would call the head office first and than the better business bureau and see what they can do. Make sure you go through your papers you signed and see what voids warranty.

There is legislature to protect you in this situation. I don't know enough about it to be the person giving you first-hand advice, but I did some poking around before modding my old cobalt (was under warranty at the time). Definitely push for the repair.

According to the law (5 years ago when I read it..), if you've modified your car then the manufacturer has to be able to prove that your modifications have caused or encouraged the damage. Obviously, there isn't a high-flow cat in the world that will stretch a timing chain. And he forgot the third possible cause of failure: Mitsubishi facked up!

As for next steps... this is when someone else needs to chime in. I would call head office next, but then I get a warm fuzzy feeling when I get to tear a strip off "the man" (or one of his underlings).

You can call customer relation or try a different dealer. The dealer is just a middleman. Don't tell them you pulled your own codes. Play dumb.

And i would asume that if i can tell if any 2000 and up Acuras have been over reved that Mitsu could aswell. Doesn't set a code just stays in freeze data.

The TSX used to jump teeth al the time mostly due to low oil and gear wear, According the powers that be at Honda a chain can not stretch it slips because of gear wear.

That was my stance, if you prove that the cat broke it i will gladly pay to fix it. I also found out that they have revised the chain and came out with a new one. Why redo it there were no issues with it??

At this point i would NEVER buy another mitsu! I have a Mazda tribute and the transmission went at about 60k. Ok they had my car WAY longer then they shoudl have but they gave me a rental while the fixed it. They did not ask me for service records and try to prove that i was an asshole and broke it. I had the car for 2 months and bought it second hand. Name me one dealership in the world that sells a used car along with ALL the service records from the previous owners???

Try a different Dealer. I wouldn't never refuse warranty work even if the car was modded. Unless it was an RSX with a Turbo or supercharger on it.

A CAT wouldn't make a chain jump.

Well what I'd like to know is how he managed to over-rev his engine with the factory rev limiter in place. Tim doesn't come off as the type of guy to downshift to second on the 401...

But there is definitely be much to be gained by finding yourself a good dealership. When I was fixing my buddy's RX8 (it blew a coil on startup and flooded), I got everything done then called Guelph Mazda to tow start it. "We don't use improper techniques here". Yet I have a friend who's a tech there, owned an RX8, and told me that 80%+ of the floods get tow started. They told me it would be a week before they could look at it.

CAA towed the car down to Brantford Mazda for him; 2 hours later he drove it home.

I am not saying Tim did anything. The car is 4 years old with 80k on it.

What yahoo owned it before is unknown.

see this is EXACTLY what i said. We talked in cirlces for almost an hour. I said that if i over reved the car then that means that the rev limter failed and this is a fault in the car.

Anyone have any Mitsu dealers that would be more understanding?? I tried calling the Brampton site but they said i would need all my service records. I told then i got the car used and they said i need to find that or they could not help me.

It has nothing to do with reving it with your right foot it is over reving with your left foot and right hand.

Inproper downshift.

I have seen 18921rpm when the first 6 speed RSX's came out. Blew the valvetrain apart.

They didnt mention that. Just that i have a cat so the cars modded. Such a weak cop out! At least try to determine what caused it to fail. When i called the customer support they said that the dealer had to prove that it failed premature due to a factory default. WFT?

Sorry, I didn't mean to imply I thought you were putting fault on Tim. I was just mentioning the strangeness of the situation. I know with the rev limiter, over revving would have to be an improper downshift, which Tim would of course remember doing.

Definite brain fart forgetting that they store that kinda info forever though; Stephen makes a very good point. It's likely the previous owner over rev'd it, assuming that the guy wasn't just completely full of it.

I've had good luck with Cambridge Mitsu, but I've only ever gotten parts through them.

oh i thought you said they said it was over reved. Still ifyour service was done at a Mitsu dealer all dealers should have access to that info(at least Honda works that way)

there is legislature in place for that sort of thing,
the long and short of it is they have to prove that you goofed and broke your car.

If they cant, you win.

correct me if I'm wrong

According to mitsu it is the opposite. The mechanic has to determine that the part failed due toa defect in order to be covered. I would love to find this legislature

Find the legislature stating otherwise (that they have to prove it was something you did, etc.) and get a lawyer-friend to write an intimidating letter. Nothing gets peoples' minds changed like some fance legalese and the chance of losing in court.

As Jeremy said, I've also had good luck with Cambridge Mitsubishi as far as parts go - never been there for service though.

They've got ~6 or 7 brand new Evo X's that have been sitting on the lot for ages. 3 or 4 MRs and 3 GSRs. Actually went to 'test drive' one yesterday but they close at 6

Find this legislature and any TSB's, going through a similar thing with Ford (My girlfriend has a 2011 ecoboost f-150). There has been new software releases for drivability (shift points etc) and they won't update it just because there is no codes being thrown. Yet we experience shuttering and sluggish shifts at certain speeds.

I haven't gone in yet but when I do they will be updating it. I don't know why the mechanics fight these things it keeps them busier/employed!

Try a smaller town dealership.

Good point. Forgot to mention - any 'proof' that this problem is an 'issue' (whether it be a TSB or links to a thousand different forum posts with people having the same problem) - is going to be incredibly beneficial to your case at this point. No different than when insurance gives someone an offer for a car and they reject it and provide proof that it's worth more (i.e. similar cars priced higher, etc.).

From my research they Released a revised chain in 2011. I had same experience. I asked if there were any recalls. They said yes a critical ecu update so I asked for it. He said that our only under warranty for 60k so I have to pay $99! Wtf? If it was critical then they should do it. Soon saidI wanted documentation on what the ecu was updating. if thereare revised timing maps how do they know that did not cause my car to fail early

The law you guys are referring to is called "magnuson-moss". As far i know it's an American law. Been a while since I researched it..

Ask them for an Owner Inquiry whick is the list that shows vehicle maintance history all the way back to the PDI.


You could also get an Alldata or Mitchell subscription for 20 bucks and they list all the TSB's

Or throw me your vin and i will see if my buddy is still at Mitsu.

The problem is the previous owner was a mechanic and did his own service. They used that too. I need proof of maintenance

Eric that law I looked at but it is american

Do you have any bills from oil and filter purchases? If the filter is the same as your 2g you may get away with it. But they do have the right to not fix it if your maint was not done(Mitshu not the dealer)

Our ask the prev owner if he has anything.

I don't think there is a Canadian equivalent, sadly.

I think there is a class action law suit against mitsu regarding their timing chain

I think i may have found something:

The Canadian Motor Vehicle Arbitration Plan Canada - Canadian Motor Vehicle Arbitration Plan is the dispute resolution program for consumers in Canada that have problems with the assembly of their vehicle or with how the manufacturer implements its new vehicle warranty. CAMVAP covers new or used owned or leased vehicles that are from the current model year and up to an additional four model years old.

http://www.camvap.ca/eng/consumers_guide.htm

What do you guys think?

Mitsubishi is not a participating member.

You can try another dealership but I know that in our dealership I had a yahoo come in with 2 pairs of different sized tires and blew his transfer case we told him we couldn't warr it due to this. He then came and stole his vehicle off the lot. (left with out paying) as it turns out while we were waiting to deal with his truck we left the diff cover off of the front (also destroyed)
When he left we had the right and excercised it and put a note on his Canada side Chrysler Canada warr indicating that his warr on that component is void. We also had to contact Coverage 1 for his aftermarket warr and let them know. So as much as I'm in the favor of helping out a customer to the ends of the world I think that you want to make sure to try other areas (dealerships) first to see if you can get it covered and hope that buddy didn't leave a note in the warr area of mitsu that would void it all everywhere.
Not what you wanted to read I know but just letting you know the dealerships abilities as well.

So who is the aftermarket warranty with ?

Coverage 1 I think

If the repair goes over $1000 or near there they will send an appraiser in to look at the car which will tie it up for a few days. I don't have horrible luck with coverage one but they still can be pricks

But it will not kick in till the OEM expires in 12k

Anything is better than mitsu

See if its fine to drive like this for another 12k.

Try another dealership first then look at the other possibilities.

I would call and talk to Cambridge Mitsu. Just mention that the light came on and you had it scanned and things seem to be pointing to the timing chain. Ask about your warranty coverage so they bring up your file. If it has any notes, they'll mention it to you.

I'd try to get your stock exhaust on for taking it to another dealership.

I don't know how it is today, but when this program first came out I was being pushed by a dealership to go this route. I didn't because:
a) it was BINDING arbitration, you have to sign away all your other rights.
b) the program was paid for by the auto manufacturers..so what are chances is it is impartial?
c) you had to sign a confidentiality agreement saying you would not disclose the outcome. I know I had nothing to hide, what are the manufacturers trying to hide?

It might have changed a lot in the meantime, though...that was a little over 20 years ago.

Tim, if you still have the factory exhaust why not just put it back on, take it to a new dealership and get the problem resolved before they blacklist you as indicated by Jason?

The last thing you want is to have ALL your warranty work voided from something so stupid (on their part).

I'll look into any outstanding TSB's or recalls. I have full access to them at work, so I'll check it out for you.

I think going to ANOTHER dealership will probably be your best bet after you rectify the exhaust so there isn't any issues when you take it in.

Would you really want to take it back to the same dealership after so much hassle? What kind of quality repair are you going to get after leaving a bad taste in their mouth.

I really don't understand why they are giving you such a hard time, if it's warranty work, won't the dealership get their money one way or another??

The main issue i have is i do not have any service records anyways. So that was their first cop out. I was considering replacing just the cat and trying elsewhere but they told me that they already reported to the Mitsu head office. They said that it was his responsibility and he had to. what a douche!

So Ziggy, i am not sure what you were getting to? Are you saying that would not help me?

I am saying that if the program still works the way it did when it first started, I would not trust it personally.

If the previous owner is a licensed mechanic, can you get some sort of letter from him stating that he is a licensed mechanic and performed all the necessary maintenance? I would think they would have a hard time arguing with that, no?

I was told a long time ago (by a Honda salesman, so not sure how much truth there is to it), that most dealerships don't like to do warranty work because there is no profit in it. The company replaces parts the dealership used, and pays a small hourly rate to cover costs. He told me back then that Honda was the only company that paid their dealers full retail value of warranty repairs. Again, not sure about the truth of it, but I DID find that Honda was AMAZING for honouring their warranty. Ford, on the other hand, was the exact opposite!

I am sure that is not what you want to read on a DSM board, but that was my personal experience.

Mazda was good as well. My transmission went and they didn't ago me for anything. Just fixed it

Ago=ask

Tim, there is only three recalls for the 08 Lancer Evolution.

(1) Service brakes, air; supply; check valve
(2) Fuel system, other; delivery
(3) Air bags, frontal: Senso/Control module

There is, however, 162 TSBs...

Thanks Jay. They told me there was also an update for the ECU but they wanted me to pay for it.

It's a TSB, but not a formal recall.

162 TSBs?!?!?!?!

I thought I said something about these cars stretching the timing chain and needed motor replacments at 50k..... some time ago.....

Seems like your just going to get the run around. Find out how much the thing is going to cost to fix yourself, and make a judgement from there.

400 in parts. 800 labor. Not sure I can do a chain. Besides I paid $3000 for a warranty. It is the principle of it. If they won't honor the warranty give me my money back. What good is a warranty if it won't cover anything!

They tried to call the chain a wear item like a clutch. I checked the manual. There is no service interval for it similar to a timing belt where the recommend u change it after 120 k or so.

That's not too bad. I'd just pay the $1200 at this point, get the car fixed and enjoy it. I know how these dealers are, there not gonna do anything and will just piss you off even more.

Or just drive it till the new warranty is covered and try then. You will get the run around again, that is just the way these business's operate. At that point you might even wish you paid the $1200 to get it fixed right from the get go.

There is a link in the chan that stretches and throws the code. I don't know what the solution really is, but at Markham Mitsu last year, they had 4 evo's in the back getting motor replacements under warrantly at around 50k because of the same issue. Well at least that's what the service manager told me. Whether they got new motors or were fixed properly, I am not 100% sure.

Go after Coverage one to cover it. That's your warr you paid for and they would have to deny which should give you grounds to go after your money back if that's the path you wish to travel. It sucks I see it everyday.
Ziggy the dealerships do typically get hosed on warr work. There are different job book times some vary to such an extent that the service tech loses money doing the job. There are the Mitchell numbers and then they set up a vehicle in a lab and every tool needed laid out and see how fast it can be done. There are very few techs that I know that make money on warr unless they make special tools and or cut corners (both happen)

Will it sucks that the customers suffer because of it. I have been driving for 20 years and had many different cars from Mazda to Honda and never once had this experience! Never even asked for service records. I guess that is why mitsu can offer 10 year warranties. They don't honor them any ways. I have never been treated like this by any dealer. Treated like it was my fault.

I have the 10 year, 200000km warranty through Mitsu that I paid a lil extra for and now this makes me worry that if I ever need to claim anything it'll get denied. I know Eric had a claim for his tranny in his rally art and that ended well.

I know you arent allowed to mod cars as it does void the warranty but a better flowing exhaust is really pushing it. Are they going to void my warranty if I put a K&N in my car? They better not, they'll never hear the end of it.

I am on the Evo forums and a guy was denied for having a k&n drop in filter

We only void warr on parts directly Related ie I have a customer with 2.5 wheel spacers so I had to inform him that we would no longer offer him warr on his wheel bearings. We did give him a set before cutting him off.
It's a shame that things went this way. I see a lot of bullshit go down at dealerships. I also see a lot of goodwill given out to people so do and don't deserve it. Often we will go goodwill to settle out a unhappy client they pay labour we cover parts and yes they come out of a fund we are allotted. It's not just a cash grab.
Still try another shop before you finalize things. See if he indeed put the info onto mitsu system.

well i dont want to have to tow the car to a place to do the exhaust then tow it to the dealer. I can understand if the cat could have caused the issue. That would make sense. Like i slapped on a garrett gt35 turbo and blew my motor. Makes sense.

But the cat causing a chain to stretch is BS! They really didnt take the time to investigate. I said to him that if he opened it up and they could show me that it failed due to neglect or abuse and i would gladly pay.

I also asked when i bought my car if i would install an exhaust or intake. They said the 3rd party vendor did not care. Wish i knew that i still had to deal with Mitsu.

Mitsu also said that because i could not show any service records my warranty is void anyways. I bought the car used!

Tim that sucks! You'd figure an exhaust wouldn't even be considered for something like that. That's like saying your engine blew because you changed your valve cover color.

Only thing I could understand is that usually in the event of mods a majority (not saying you) of the people will be thrashing the car because they modded it for that reason. They should not put this on every driver, however, specially when the car is used. But, how many police officers make the distinction between the driver and the sports car in a sea of normal/family cars? Stereotyping is bad for many reasons. Then again I have yet to find a dealership that doesn't overcharge/lie to people who don't know anything about cars or try to cop out on warranties.

That's what you get when greed becomes people's motivation instead of happy customers and long lasting company-public relationship.

Well that brings me to the next point! I bought an Evo! I did not buy a na lancer. I bought a SPORTS car.

that is like saying that the porche owner will never drive fast. This is a damn rally car. You are telling me it can not handle a little spirited driving? How fast can i possibly go without being arrested.

Make a more solid product. They appear to have released a revised timing chain. That tells me that they are aware there was a problem and have made an effort to resolve it.

Yup totally understandable. Like anything else though, people tend to try to get out of anything that involves them taking responsibility. There are two sides to that because you have people who abuse the system and use insurance/warranty as their parts replacement store after they break stuff (due to their own fault) and people who actually have issues with the car because of the way it's built. There's always someone to make it a pain for others.

This in turn makes the manufacturers have to become strict on what/when/why you can have a warranty. Manufacture defects would help your case (chain), but how many times will you see a car manufacturer admit to a fault easily. It takes time/court/licensed organizations for them to even begin admitting it so imagine if you're only the little customer and the recall isn't official (Per Jay's post).

How about getting a written evaluation of the car damage by another shop (not necessarily Mitsu) stating it's a fault in the chain which has nothing to do with the exhaust? Don't get them to repair it, but just make a professional evaluation of the damage and it's cause. At least that gives you a legal basis on which to prove that the exhaust shouldn't be considered in the matter.

I'm no professional, just a thought.

Did they give you a parts list?

Did they include all the sprockets?

I don't think the onus should be on Tim to prove why the chain is faulty, I think Mitsubishi should prove the aftermarket cat caused the problem!

Of course, this would only happen in a perfect world!

I think if Tim were to let another shop dive into the motor to figure out the issue, you might as well just pay to have the chain fixed and be done with it.

Similar dealer story I heard with rotary engine in Mazda RX8 and hybrid battery in Honda Civic. Based on my experience....if there is a common expensive problem dealers will do their best to save money by denying it until there is a recall. Early defective cars will get fixed without a fight but as more of them come the harder it will get. Just my 0.02 cents.

no they spent more time telling me why they couldnt help me then to actually look at the issue. No work was done. They said for $400 they could open it up and look at it but if the chain is stretched then its not covered anyways so i would be throwing away my money and have to pay anyways

Did buy it from a private seller or used car dealer?

used dealer with extened warranty

so how do you know a tech owned it before?

Funny you mention this.

My buddy had an '08 M3 coupe that he bought brand new. Not only did the dealership not care about performance mods/etc., but when he went for service they would ask him what track he was planning on going to and would set the car up based on the specific track. Yes, they ASKED him if they could set up his car for the track...warranty claims were never an issue.

Fast forward to last Fall, he sold the M3 and bought a barely used (~10k) STi Sedan from a Subaru dealership. Turbo goes - they replace it but don't do a proper job and leave the lines loose...coolant and oil everywhere. Not to mention they gave it back to him and said 'sorry, but it won't make boost and we don't know why. All he did was reset the ECU and it worked fine.
A few weeks later - engine starts going...he takes it in and gets a call the next day saying that he's not covered because under the dash they found a wire harness for a Subaru aftermarket boost gauge (in the US it is a dealer-installed option - all Subaru parts). The car was completely stock otherwise and there was no gauge actually installed. The car had ~12k on it at this point.

He called Subaru Canada, the BBB, etc., etc. to no avail. He was considering litigation but decided to say 'screw it' and is doing a fully built engine, aiming for ~500-600hp.

I guess my point is to say, at Mitsubishi and Subaru, the Evo and STi (respectively) are 'the rarity'. Their bread and butter are the cheaper cars - lancer/impreza/outlander/forrester/etc. - or at the very least, not high performance vehicles. Whereas at a BMW dealership an M3, although expensive, is not anywhere near their most expensive car (although it ain't cheap) yet they still provide you with over-the-top service. They sell the M3 (and the M cars in general) as high performance track beasts - just like Subaru and Mitsubishi - but they actually back it up with the service one expects. This applies to Mercedes/Porsche/Audi/etc. as well.Why do you think they're getting rid of the Evo? It's not a market they care about.

See thats my point! I was stuck between getting an Audi/BMW or another Mitsubishi. I love the look of the Evo and on the first drive i was hooked. I asked the used car place about after market parts at the time. I informed them that i was just planning simple things like intake/exhaust. They said to me that how does the 3rd party vendor know what parts were on the car when i bought it? So he went on to say it was fine.

I will never buy another Mitsu! My buddy also has a m3 and never has any issues with warranty. BMW stands behind its products. You can also buy an exhaust/cat back right at the dealer. They would never claim it broke the car.

I will call other dealerships and see what their stance is on cat/exhaust. Maybe find a friendly dealer.

Tim,
I would take it to Mitsubishi Canada. The office is on Matheson east of Dixie.
I've gone to 401 dixie dealer and they're pretty good. I've got an intake and my car is lowered and I've never had issues with them. If they're giving you the run around, I'd take it to the next level as they're image being tarnished isn't work a few thousand $$.

Good luck.

For the record for anyone that wants to know what dealer it was it was Erin Mills Mitsu. I would not as much as buy a oil filter from them.

Keep in mind too that the dealerships are franchise operations, all owned by different people. They are not owned by Mitsubishi themselves. Those owners are of course trying to increase their "bottom line". If you find one that places more value on customer satisfaction, you MIGHT have some success.

Thanks Ziggy. I am going to drive to the Dixie Mitsu at my lunch and talk with someone. See how far i get. I can not afford to drag this out too long as i need my car.

This is horrible.

Also, are you speaking directly to sales or the service department?

My experience with Sherway Nissan was horrible a few years ago.

My seatbelt came right off the pillar and the salesman told me "I told you, you should've gotten the extended warranty."

I almost ripped his head off.

Why do they have to be so damn difficult?

I really hope you get this resolved Tim, it's just plain unfair.

It's not like you're trying to exchange a defective electronic device at Futureshop or something, cars are a big expense and they should properly warranty these types of problems and be reasonable about it.

It's like some insurance companies refusing to insure your car if you have changed the wheels. What the hell!?

>:(

I might have found some usefull info:

In the states you have something called the Lemon law or the Magnuson–Moss Warranty Act.

In Canada we have something similar to small claims court for auto companies:

http://www.camvap.ca/eng/consumers_guide.htm

CAMVAP is an "arbitration" program that can help you resolve disputes with an automobile manufacturer. These disputes can be about defects that you allege in the manufacture of your vehicle or how the manufacturer is implementing its new vehicle warranty. Most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles that are purchased or leased in Canada are covered by CAMVAP. The vehicle must be from the current or the previous four (4) model years. A list of all manufacturers that participate in CAMVAP and their contact telephone numbers is at the back of this booklet.

http://www.camvap.ca/eng/media_mitsubishi_09_06_06_eng.htm

As stated before, Mitsubishi is not a member.

That is the program that was talked about in this thread a couple pages ago...

Thanks Andrew. I guess they were losing too many cases

Yeah, unfortunately. It doesn't look good for third party intervention. As stated mostly above, your best bet is to take it to a dealer that wants to have repeat customers and perform the remaining service intervals... much like getting a second opinion.

You might also want to check with the Ontario Ministry of Consumer Services: http://www.sse.gov.on.ca/mcs/en/Pages/Motor_Vehicles_Car_Repairs_Warranty.aspx

It wouldn't hurt to give the ministry a call.

edit: another place to try: http://www.omvic.on.ca/ Which enforces the Motor Vehicle Dealers Act. Their tag line is 'call us if you feel you have been treated unfairly by a dealer'.

Try those two options for some advice on how to proceed. From the sounds of it, you are dealing with a dealer stonewall as opposed to the manufacturer from doing anything. Further, if you the over-rev is true, and that would deny you warranty, then according to the Ministry's pages, that could be considered a 'key item' and you have 90 days to cancel a contract if a 'key item' was not disclosed to you at time of sale. I'm not sure how long ago you bought this, but I don't think it has been 3 months...if you can't get anywhere with the Mitsu dealer, you might be able to return it to the used dealer for a full refund.

cancellation letter: http://www.omvic.on.ca/services/consumers/cancel_agreement.htm If you knew the timing chain was stretched, you wouldn't have bought it...not at that price anyways.

Bringing my 08 MR in for an ACD/AYC pump replacement tomorrow, wish me luck!

What a different a 15 minute drive makes!! So i went into Dixie Mitsubishi and talked to Evan the Sr Service advisor.

I explained to him that i purchased my car 2 months ago and that my timing chain appears to have stretched. I then went on to say that unfortunately i do not have any service records as i bought the car used. He said that its tough without records but i would need to bring the car in. He would try to leverage the 3rd party warranty if he needed to.

I then went on to ask him about any mods. I told him that my car had an exhaust and Erin mills said that it had void my warranty. He told me that was not the case and some dealerships are extreme regarding that. He said i could even install an intake if i want. He has serviced lots of cars with bolt ons. Now with that being said if you are having an issue and you pull in with a cold air intake he will advise you to take the part off and put on the oem part and see if you still experience the same issue. If so then he will fix it. If the part is totally unrelated like your transmission is giving you trouble he will not point to your intake.

He told me that exhaust or cat have nothing to do with a timing chain so that wouldnt even be reported to Mitsu head office.

Well while we were there he went to check my vin to see if i had any outstanding recalls. When he pulled up my vin there was a big flag alert that came up. It was posted by Erin Mills Mitsu and stated that i had no cat and that i had an aftermarket intake installed. WTF? I had a highflow cat and I had the OEM intake on. Not sure why they are going out of their way to stick it to me but I will be sure to NEVER as much as buy parts from Erin Mills and hope that some of you can learn from my experience there and do the same.

I also called Markham mitsu and told them I have an ultimate racing exhaust and cat and Erin mills denied me. They told me they have a UR exhaust hanging on the wall to show customers options but they no longer sell them.

So the lesson here is make sure you pick a dealer that will not stand off right from the get go. For all you lightly modded cars out there now you know NEVER take your car to Erin Mills. Drive 10 mins north, hit the 401 and go east to Dixie Mitsu.

Glad to hear you got things all sorted out!

Nice to see some guys are still doing their work right!

I think this confirms what I said earlier about the dealerships being franchises, and the franchise owner has a LOT more say in the outcome than the manufacturer of the car.

If the manufacturer stonewalls the dealership, there is not much can be done, but if the dealership won't even TRY to work on your behalf, it is the WRONG dealership!

I wish I had known this 25 years ago when I had all my problems with Ford. I never tried another dealership, ended up just trading in the POS.

Well i still have a huge obsticle with not having service records but he was at least a little more helpful. Said that he could also try to do the job and put it through the 3rd party which was nice. I purchased the car with no service records so how could that be a reason to deny as NO used car ever comes with service records. It is not a requirement. I suggested they open the motor and if it shows signs of neglect then i would just pay.

Either way he at least indicated that he would try to help which is more then the other dealer was willing to do. 2 points Dixie! I will give you your free plug, lol.

I am waiting to hear back from Markham but to be honest it is too far for me. I would prefer Mississauga if they are willing to help. I am really pissed that they flagged me so i will do my best to give them some bad publicity.

To be honest though this is going to be my last Mitsu. I think its time to grow up and get a BMW.

I'm pretty sure that legally you can't get records from a car from a dealership. I am not allowed to give any information to a client other than was it serviced here are recalls up to date.
Records contain others private Personal information this goes into the privacy protection act. So a dealership can't expect a person to have them.
I'm glad that things worked out and I hope that you can pass along the experience to everyone you know. Send the owner of that store a link to your Facebook page with the horrible review of them, links to or screen shot of people reading about their sh!t service. It's not like you can only tell ten people these days when your pissed off. It's more like 10,000

How do you transfer the factory 10yr warranty? There must be a procedure if it is transferable.

If you don't actually qualify for the factory warranty I think the 3rd party extended warranty you bought should apply. Not to say dealing with them is any easier than the dealership, but it's worth a shot calling them directly. I think you submit the receipt to them anyways, you can have the work done anywhere. Check the paperwork you signed.

the 10 year is NOT transferable. I really didnt mind the Dixie dealership so I will look into it a little more. I am just waiting to hear back from Markham. I also have to try to get my flags removed first

my car has been down and out for almost a week so i really ahve to get the ball rolling here!

What is the Mitsu dealership required to do? It sounds like your warranty is only with the 3rd party that the used car dealership sold you. I'd take it up with them. Or am I missing something?

Tim, I realize you're having bad luck with Mitsubishis as of late, so I'll gladly take the X off your hands!

Glad you made some progress with a new dealership. Don't be afraid to ask questions when you're there. You can never be too informed when it comes to this kind of thing, especially when there are so many loopholes for dealerships to jump through and hide behind.

I'm really glad that Dixie is taking care of you Tim. I'm a huge Mitsu fan and was not going to enjoy the massive loss in respect for them if this repair ended up landing completely on you!

I'm definitely going to be spreading the word that Erin Mills Mitsu can pound sand.

Tim, everybody and their brother has a bimmer or a mercedes in the gta. Think outside the box... you could get an '03 Lotus Espirit TT for less than you paid for that Evo. Just sayin

But I hope everything works out for you in the meantime

Awesome! Shoot I should've mentioned I saw a bunch of EVOs in the service area at Dixie Mitsu when I went in to buy some bolts once.

They looked very "used" to working on EVOs and very friendly to the DSM community.

Oops.

German technology is their revenge for losing the war. Stay away

Chill out, fix the damn evo, and be happy with mitsu again every car manufacturer has its quarks. Mitsu likes to make motors with crank walk and stretchy timing chains The rest of a mitsu is pretty solid though no?

Don't forget leaky transfer cases.

The mitsu power train is transferable up to 100k. The 3rd party told me that i have to go to Mitsu for that. Had this happened in another 12k I would have been fine! FML

well i am not out of the woods yet. Keep in mind the stealership could just be giving me lip service at this point. Once i get the car in it could be a whole other story when its time to pay. It coudl be well i did my best but unfortunately....

so the other dealership cant do anything?

What he said is that i can bring it there and they can "inspect" it for 3 hours labour. If it is deemed to be a failed chain and there is no signs of neglect then he does not see why it should not go through as he has done over 5 of these recently and never had a problem. If it is then covered by warranty OR i choose to pay for the repair myself then the charge is waived which is completely fair. At the end of the day i need to have it fixed regardless. I have been a week without my car already. He also stated that i could have my car back as early as Friday if i get it to him today.

Lets hope he is a man of his word He will get some free advertising on here if he does.

Wow man that sucks but if the powertrain warranty is transferable, how can they expect you to have the service records? I just have the feeling there is some form to fill out with Mitsu that maybe the used car dealership didn't take care of when buying the car, or maybe the warranty was actually void due to missing service records before you bought it. Not to defend the stealership or anything, they obviously are assholes, just thinking the whole process through.

If you end up with a Mitsu bill, make sure you get them to mark down 100,500 KM!

i informed them its impossible to get records. For starters we have a few privacy laws here that prohibit me from using my buyers package to look up the previous owner and calling him up to demand records. Also even if he did take it somewhere for service there is private information on the receipts that including name and address so no dealer or service station in the country would be able to provide that to me even if he did oil changes every 20 mins. So its a bit of a cop out. Now with that being said in the defence of the dealership i am sure they see MANY warranty items come through that are just pure gross neglect on the part of the owner. Now with that being said take the time to inspect the car and show me how that cause the fault and i will gladly pay! I get buyer beware when buying used but thats why i bought the extended warranty. To protect myself against that