So here we go.
I thought you guys might get a chuckle out of some of the emails we get privately, as admins. Mark observed, that this was definitely barrel worthy.
Original email:
To: DSM Canada Admins
Subject: angry
I was a member for a very long time. I dont understand why
my reg wont work. I tried using my work mail which is a in
shop account and still no luck. I have alot of parts for
sale, and it would suck for alot of my old friend on this
site 2 miss out. I purly go to this site to help people out,
and offer good prices to other dsm'rs. Would b a shame to
have to use a new site and not sell through yourself. Please
if possabe get back and let me know what the deal is.
dsm_420@hotmail.com
Randy Nash
Ok, so another guy, (who may be the nicest guy in the world, but who we don't know from a hole in the ground) is looking to unload used parts, via a Hotmail account.
Ugh.
I get about one of these a week.
So, I reply:
Thank you for your "angry " email.
A. You can sell your parts anywhere, we don't really care either way.
You are the one benefitting after all, not us.
B. We haven't accepted hotmail accounts for a year now.
Andrew
Yes, it's always nice to have more parts to choose from, but this guy's email checks out as a Sympatico account, yet he keeps insisting he has to use Hotmail. So, he gets the terse response, designed to scare away would-be crooks.
Then we get the best one:
Wow I never thought I would recive a rude message like that. Thats fine.
Glad u can see a joke in this. Its pathetic that customer service is represented by a message like this.
A.I WAS A MEMBER BEFORE A YEAR AGO, IM USING THE SAME ACCOUNT AS I DID 3 YRS AGO.
B.I CAN SELL MY PARTS IN OTHER PLACES. BUT AS A CANADIAN BUILT COMPANY I WOULD THINK THAT U WOULD BE HAPPY TO SEE SOMEONE WHO TAKES THE TIME TO SELL ON YOUR SITE AND KEEP MEMBERS HAPPY.
C.U ARE RIGHT IN THE SENCE THAT U DONT NEED ME TO SELL THERE AND THATS FINE BUT I DO KNOW THAT KEEPING A GOOD NAME FOR YOUR SITE IS IMPORTANT!
SO TRUTHFULLY I DONT CARE IF U WONT ALLOW MY ACCOUNT BACK ON BUT I DO KNOW I WILL MAKE SURE TO LET PEOPLE KNOW ABOUT THIS SITUATION. (WEATHER THAT BOTHERS U OR NOT) I DONT NEED TO SELL MY PARTS THERE I DONT EVEN NEED TO
SELL (I MAKE MORE IN 15 MIN THAN U DO IN A DAY) I WAS ONLY TRYING TO BRING
YOUR MEMBERS A MAJOR STEEL OF A CAR AND PART IT OUT AS IF IT WAS BROKE.
I HOPE THAT AS U MATURE IN LIFE U WILL LEARN THAT KEEPING CUSTOMERS HAPPY IS VERY VERY IMPORTANT IN THE GROWTH OF YOUR COMPANY. THIS MAY BE A HOBBIE FOR U BUT IT STILL REPRESENTS U AS A PERSON AND U AS A OWNER.
THANKS PAL.
RANDY NASH
AND JUST TO LET U KNOW THERE ARE SOME PEOPLE WHO DONT HAVE
ACCESS TO OTHER EMAIL. MY OTHER MAIL IS A WORK MAIL AND CANT
BE USED IN ONLINE ACTIVITY.
SO REALLY ITS YOUR LOSS NOT MINE.
We observed since then, that he could be using his Sympatico account, and have received no reply.
Somehow he thinks we are a business, collecting a comission somewhere?
So, just in case someone thinks, that we aren't doing all we can to protect you from crooks, rest assured, a lot of it happens behind the scenes.
No one should worry about him surviving though, because after all, he makes more in 15 minutes, than we do in a day.
But only because he saves money, by using a Hotmail account...
And, he wanted us to make sure everyone knew about this situation, so consider yourself "told".
I think the key word in his last post, was "steal". (even if he spelled it 'steel')
